Terms of Use

By using this website or placing an order with Ila's Kitchen, you agree to these Terms of Use and our Privacy Policy. If you do not agree, please do not use the website.

Adding products to your cart does not reserve them or place an order. You must sign in to place an order. Submitted orders remain pending until the store confirms them.

We check product availability, delivery serviceability, and applicable ordering requirements when you submit your order. If these have changed, you may need to review your cart or delivery details before continuing.

We try to keep product names, images, descriptions, pack sizes, prices, and availability accurate. However, product details, packaging, availability, and offers may change without notice.

Product images are for reference. Please read product labels, ingredients, allergen information, usage notes, and disclaimers before purchase or consumption.

You agree to provide accurate contact, billing, and delivery information. You also confirm that any information you share with us is lawful and that you have the right to share it.

You must not misuse the website, submit false orders, interfere with site functionality, copy site content for commercial use, or attempt unauthorized access.

When you first complete your profile with a verified mobile number, you receive 100 points. This signup reward is given once per account. Profiles completed before the rewards program began do not qualify.

When a new customer signs up with your referral code or link and their first order is delivered, you receive 120 points. You can use these points 7 days after the delivery, when its return window ends. If we accept a return of that order, we remove the points before then. You can earn up to 5 referral rewards over the lifetime of your account. Your account must be active and phone-verified when their order is delivered.

When your order is delivered, you receive cashback points on the item subtotal after any points used, rounded down. Delivery fees do not earn cashback. Your Rewards page shows the current cashback rate, and checkout shows the points for your order. The rate in force when you place an order applies to it, even if we change the rate later. You can use cashback points 7 days after the delivery, when its return window ends. If we accept a return of that order, we remove or reduce the points before then. Your account must be active and phone-verified when the order is delivered.

A new customer can use one referral code when completing their initial profile. It cannot be added or changed afterward. You cannot refer yourself.

Each point gives ₹1 off your items. At checkout, you can use points for up to a set percentage of the item subtotal, rounded down to whole points. Checkout and your Rewards page show the current percentage. We may change it, for example during festivals. A change applies only to orders placed after it. Points cannot pay the delivery fee. Any minimum order subtotal or free-delivery threshold applies to the item subtotal before points.

New points expire one year after they are added to your account. Referral and cashback points expire one year after you can first use them. Points that expire soonest are used first. Your Rewards page shows your balance and expiry dates.

Points cannot be exchanged for cash or transferred to another account. Our Delivery, Cancellation and Refunds Policy explains when points are returned after an order changes or is cancelled.

We may add or deduct points to correct errors, settle returns, or remove points earned through false accounts or misuse. If we disable your account, it cannot earn or use points.

We may change or end the rewards program by updating these terms. If we end it, we will give at least 30 days' notice on this page. Unused points expire at the end of that notice.

All text, product content, images, trademarks, logos, design elements, and other website materials belong to Ila's Kitchen or their respective owners. Using the website does not give you any ownership or license in those materials.

You may not copy, modify, publish, distribute, sell, or reuse website content for commercial purposes without our written permission.

Our website may link to third-party websites or services, including WhatsApp. Those services are governed by their own terms and privacy policies, and we are not responsible for their content, availability, or practices.

The website and its content are provided on an as-is and as-available basis. We do not guarantee that the website will always be uninterrupted, error-free, secure, current, or free from harmful components.

Ila's Kitchen will not be liable for indirect, incidental, special, consequential, or punitive losses arising from your use of the website, delayed access, unavailable services, third-party platforms, or reliance on website information.

You agree to indemnify and hold Ila's Kitchen, its owners, team members, and partners harmless from claims, losses, damages, or expenses arising from your misuse of the website, breach of these terms, or unlawful information shared by you.

These terms are governed by the laws of India. Subject to applicable law, disputes relating to the website or these terms will be handled by the courts in Maharashtra, India.

We may update these Terms of Use from time to time. The updated version will be posted on this page with the latest update month.