Privacy Policy

We collect your name, verified mobile number, optional email address, saved delivery addresses, cart selections, and order information. Delivery information may include a recipient’s name, phone number, address, and delivery instructions. We also collect messages you send through WhatsApp or our contact channels.

We collect technical information used to operate and protect the website, including IP addresses, browser information, session records, website usage information, and diagnostic information about errors.

We use your information to authenticate your account, maintain your cart, process and confirm orders, arrange delivery, provide support, and improve our products and service.

We may use your phone number, WhatsApp number, or email address to send account and order updates, support messages, product news, offers, and promotional messages, subject to applicable consent requirements. You may ask us to stop promotional messages at any time through our Contact page. This does not stop messages needed to manage your account or orders.

We may also use required records for accounting, legal, fraud-prevention, or business compliance purposes.

We do not sell your personal information. We use service providers for website hosting, data storage, mobile-number verification, email delivery, website analytics, and error monitoring. These providers process information needed to perform those services.

For example, verification providers process your mobile number, and email providers process your email address and the information included in verification or order-update emails. We may share delivery information with people responsible for fulfilling your order. WhatsApp processes messages when you choose to contact us through that service.

We may also disclose information when required by law or when needed to protect our rights, prevent misuse, enforce our terms, or protect customers and others.

We use cookies and similar technologies for sign-in, security, and website functionality.

We also use website analytics and, when enabled, error monitoring to understand website usage and investigate technical problems.

You may request account closure or deletion of your personal information through our Contact page. We will verify your identity and process the request in accordance with applicable Indian law. Once your account is closed, you will no longer be able to sign in or place orders using that account.

Account closure does not immediately delete all records. We may retain order, invoice, payment, delivery, tax, and related records for periods required by GST, accounting, dispute resolution, an investigation, or another legal obligation.

As a GST-registered business, we generally retain applicable books and records for 72 months from the due date of the annual return for the relevant year. We may retain records for longer when an appeal, proceeding, or investigation requires it.

We restrict the use of retained personal information to the purposes for which it must be kept. We delete or anonymize personal information when it is no longer needed and applicable retention requirements have ended.

We use reasonable administrative and technical safeguards to protect information shared with us. No online service is completely risk-free, so please avoid sending sensitive payment details or passwords through chat or support messages.

Our website may link to third-party websites or services. Their privacy practices are not controlled by us, so please review their policies before sharing information with them.