Delivery, Cancellation and Refunds

We currently accept cash on delivery. Payment is due when your order is delivered.

The item prices and delivery fee recorded when you place an order are not changed by later changes to our catalog prices or delivery settings.

If you use rewards points, the amount due on delivery is the order total after the points discount.

Delivery availability and fees depend on your pincode. Checkout shows the applicable delivery fee and total before you place your order. Any applicable minimum order subtotal or free-delivery threshold is also shown.

Estimated delivery timelines will be shared during order confirmation. Delivery timelines may vary due to stock, address accuracy, logistics, weather, public restrictions, or other conditions outside our control.

You can cancel an order from its details page while it is awaiting confirmation. Eligible cancellations take effect immediately.

Once the store confirms your order, online cancellation is unavailable. Contact us with your order reference to request cancellation. We will review your request based on the order’s preparation and delivery status.

We reserve the right to cancel an order, including after confirmation, if an item is unavailable, delivery cannot be completed, the order is duplicated, we reasonably suspect fraud or misuse, or other operational circumstances prevent fulfilment.

If we cancel your order, its status will be updated in your account. Please contact us using the details on our Contact page for assistance. Any payment already collected for the cancelled order will be refunded in accordance with applicable law.

If an order that used points is cancelled, by you or by us, all points used on that order are returned to your balance.

If we reduce item quantities before delivery, your points stay applied to the remaining items. If their value exceeds the new item subtotal, we return the excess points to your balance. We do not apply the checkout percentage limit again. The delivery fee stays payable on delivery.

Returned points keep their original expiry date. If that date has passed, they expire 30 days after they are returned.

To request a return or refund, call the company phone number listed on our Contact page within 7 days of delivery. Have your order reference and details of the issue ready.

Return and refund requests are reviewed based on product type, product condition, and applicable food-safety requirements. We may decline requests for opened, used, damaged-after-delivery, or perishable items unless the issue is due to an error or defect confirmed by us or applicable law requires otherwise.

Return charges apply, subject to applicable law. We will communicate the applicable charges and return arrangements when reviewing your request.

For approved refunds, we will communicate the refund method and expected processing time directly to you. Refunds will be processed within the period required by applicable law.

For an approved refund after delivery, any refunded amount originally paid with points is returned as points, not cash. We will confirm the cash amount and points to be returned, including for partial refunds, and when those points expire.

If we approve a return, we remove the cashback points earned on that order. For a partial return, you keep the cashback for the items you keep.

This policy does not limit your rights under applicable consumer protection law.